Pre-Sales Agent - Beirut, Lebanon

Job Overview

We are looking for a Pre-Sales Agent that would be responsible for engaging with potential customers during the initial stages of the sales process. Their primary goal is to identify customer needs, provide information about the company’s products or services, and qualify leads before passing them to the sales team. The ideal candidate would play a critical role in building interest, handling inquiries, and ensuring that only qualified leads are funneled into the sales pipeline. Excellent communication skills and a strong understanding of the company’s offerings are key to success in this role.

Key Responsibilities

• Engage with potential customers via phone, email, or chat to introduce the company's products or services.
• Identify customer needs through active listening and asking relevant questions.
• Qualify leads based on their interest, budget, and potential fit with the company’s offerings.
• Provide detailed product or service information to address inquiries and highlight key benefits.
• Schedule appointments or demos with qualified prospects for the sales team.
• Maintain accurate records of all customer interactions, including lead status and follow-up actions in the CRM.
• Work closely with the sales team to ensure smooth transitions of leads and provide insights on customer feedback.
• Assist in developing scripts and materials for lead generation and pre-sales activities.
• Stay updated on product features, industry trends, and competitor offerings to provide accurate information to prospects.

Qualifications

• Proven experience in a customer service, sales, or pre-sales role is preferred.
• Strong communication skills with the ability to explain complex products or services clearly and persuasively.
• Ability to identify and qualify potential sales leads based on customer needs.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) to track leads and manage follow-ups.
• Goal-oriented with a strong focus on meeting or exceeding lead generation targets.
• Ability to work collaboratively with the sales team and other departments.
• A proactive, problem-solving attitude with the ability to handle multiple tasks simultaneously.
• High school diploma or equivalent (bachelor’s degree in business or a related field is a plus).

Benefits

• Competitive salary with commission-based incentives.
• Opportunities for professional development and growth.
• Supportive and dynamic work environment.